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FAQs

  • What is Jian Zhan, and why is it special?

    Jian Zhan is a traditional Chinese tea bowl that dates back to the Song Dynasty. It is renowned for its unique glaze patterns, such as "Hare's Fur" and "Oil Spot," which are highly prized for their beauty and craftsmanship. Each Jian Zhan piece is handcrafted, making it a unique work of art that embodies centuries of ceramic tradition.

  • How can I purchase Jian Zhan products from Jiananzhan.com?

    You can easily purchase our Jian Zhan products directly from our website. Browse through our collection, select the items you wish to purchase, add them to your cart, and proceed to checkout. We accept various payment methods, including credit cards, PayPal, and more.

  • Do you ship internationally?

    Yes, we offer international shipping to most countries. Shipping fees and delivery times vary depending on your location. You can find detailed information about our shipping policies at checkout or in the Shipping Information section of our website.

  • What is your return policy?

    We offer a 30-day return policy on all our products. If you are not satisfied with your purchase, you can return it for a full refund or exchange, provided the item is in its original condition. Please visit our Returns & Exchanges page for more details on how to initiate a return.

  • Are all Jian Zhan products handcrafted?

    Yes, every Jian Zhan tea bowl we offer is handcrafted by skilled artisans, ensuring that each piece is unique and of the highest quality. The traditional techniques used in crafting Jian Zhan have been passed down through generations, making each bowl a true collector's item.

  • How do I care for my Jian Zhan tea bowl?

    Jian Zhan tea bowls are durable but require proper care to maintain their beauty. We recommend hand washing your tea bowl with mild detergent and warm water. Avoid using harsh chemicals or placing it in the dishwasher, as this may damage the glaze. Store your Jian Zhan in a dry place to prevent moisture damage.

  • Can I see the products before purchasing?

    Yes, we provide high-resolution images and detailed descriptions of each product on our website. Additionally, you can watch videos of the crafting process to better understand the quality and craftsmanship of our Jian Zhan products.

  • What payment methods do you accept?

    We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed through secure servers to ensure your information is protected.

  • How can I track my order?

    Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier’s website. If you have any questions about your order, feel free to contact our customer support team.

  • Do you offer gift wrapping or special packaging?

    Yes, we offer gift wrapping and special packaging options for our Jian Zhan products. You can select these options during checkout, and we’ll make sure your gift is beautifully presented.